WARRANTY

Warranty Disclaimer

Products purchased from unauthorized sellers or resellers are not covered by the manufacturer’s warranty. Authorized sellers are verified distributors and retailers that have been approved by our company to sell genuine, new products.

Purchases made through unauthorized sources (including third-party marketplace sellers not listed as authorized) may involve items that are used, altered, counterfeit, or obtained outside of our quality control channels. As such, we cannot guarantee product authenticity, condition, or eligibility for warranty service—especially if the price is significantly lower than that listed on the manufacturer’s website.

To ensure full warranty protection and product support, please purchase only from our authorized distributors and retailers. A list of authorized sellers can be provided upon request.

We appreciate your understanding and encourage customers to verify the authenticity of their purchase before completing the transaction.

To submit a warranty request, please provide the information below.

Use the comment box to describe your issue. We will contact you ASAP.

Please have proof of purchase ready (if available).

You may also e-mail us at 📩  info@jrlusa.com